RoadReco Terms of Service

Effective Date: March 17, 2026

Welcome to RoadReco. By accessing or using our website, submitting a roadside service request, or communicating with RoadReco, you agree to the following Terms of Service. Please read them carefully.

1. Service Description

RoadReco is a roadside service coordination platform that connects drivers and companies requiring roadside assistance with independent service technicians and repair providers.

Services may include, but are not limited to:

Mechanical roadside assistance

Jump starts

Fuel delivery

Tire service

Minor roadside repairs

Diagnostic assistance

RoadReco coordinates service requests and dispatches qualified independent technicians to assist customers.

2. Independent Contractor Services

Technicians dispatched through RoadReco are independent contractors or third-party service providers, not employees of RoadReco.

RoadReco does not perform repairs directly and does not control the methods, tools, or procedures used by independent technicians.

By requesting service, you acknowledge that:

The technician performing the service is an independent provider.

RoadReco acts solely as a dispatch and coordination platform.

Service outcomes may vary depending on vehicle condition and circumstances.

3. Service Availability

RoadReco makes reasonable efforts to locate and dispatch technicians as quickly as possible; however:

Service availability may vary by location and time.

Dispatch times cannot be guaranteed.

Severe weather, remote locations, or high service demand may impact response times.

Submitting a request does not guarantee immediate technician availability.

4. Customer Responsibilities

By submitting a service request, you agree to:

Provide accurate information about your vehicle, location, and issue.

Ensure the vehicle is in a safe and accessible location when possible.

Follow instructions provided by technicians for safety purposes.

RoadReco is not responsible for delays caused by inaccurate or incomplete information.

5. Pricing and Payment

Service pricing may vary depending on:

Type of service requested

Vehicle type

Parts required

Labor time

Distance or travel required

Invoices may include:

Labor charges

Parts costs

Service call or dispatch fees

Applicable taxes or processing fees

Payment terms may be specified during the service request process.

Failure to pay for services rendered may result in collection actions where permitted by law.

6. Limitation of Liability

To the fullest extent permitted by law, RoadReco shall not be liable for:

Damage to vehicles during repair or service

Delays in technician arrival

Mechanical failures unrelated to the dispatched service

Consequential or indirect damages

All services are provided as-is by independent technicians.

Customers assume all risks associated with roadside repair activities.

7. Vehicle Condition Disclaimer

Roadside service is often performed under emergency conditions.

Customers acknowledge that:

Vehicles may already have mechanical damage.

Some repairs are temporary to allow the vehicle to reach a repair facility.

Additional repairs may be necessary after roadside service.

RoadReco does not guarantee permanent repair outcomes.

8. Safety Disclaimer

Roadside environments may present hazards including traffic, weather, and mechanical risks.

Customers agree to follow all safety instructions provided by technicians and to maintain a safe distance from repair activities when instructed.

9. SMS and Communication Consent

By submitting a service request or providing your phone number to RoadReco, you consent to receive:

Phone calls

Text messages (SMS)

Dispatch notifications

Technician arrival updates

Service-related communications

These communications may be sent using automated systems.

Message and data rates may apply depending on your carrier.

You may opt out of SMS messages at any time by replying:

STOP

For assistance, reply:

HELP

RoadReco sends text messages only in connection with active service requests or service updates.

10. Privacy

RoadReco respects your privacy and does not sell customer phone numbers or personal information to third parties for marketing purposes.

Information provided during a service request may be shared with dispatched technicians solely for the purpose of completing the requested service.

11. Website Use

You agree not to use the RoadReco website or services to:

Submit false service requests

Impersonate another person or company

Interfere with system operations

Attempt unauthorized access to systems

RoadReco reserves the right to refuse service or cancel requests where misuse is suspected.

12. Intellectual Property

All content on the RoadReco website, including logos, graphics, text, and design elements, is the property of RoadReco or its licensors and may not be copied or reproduced without permission.

13. Changes to Terms

RoadReco may update these Terms of Service from time to time.

Updated terms will be posted on this page with the revised effective date.

Continued use of the website or services constitutes acceptance of the updated terms.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Website:

https://roadreco.com

Phone:

(937) 699-RECO